Q & A
ABOUT CUSTOM WATERCOOLED PC, PURCHASE, BUILDING PROCESS, DELIVERY AND MAINTENANCE
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CUSTOM WATERCOOED PC
What is a custom watercooling PC?
A general PCs cools down the hot CPU and GPU with high-speed air by PC fans, but a watercooling PCs cools them down with special chemical liquid flowing through pump, pipe, water-blocks and radiators. The PC fan’s air located in the radiators cools down the liquid flowing through waterblocks on the CPU and GPU chipsets.
Is custom watercooling PC heavy?
Yes, compared to normal gaming PCs, watercooling PCs contain a lot more cooling components and 1 to 3 litres of coolant, so they generally weigh between 20 to 40 kg. Therefore, when you are thinking about purchasing a desk for a custom watercooling PC, we recommend that you will choose a sturdy desk.
How loud is custom watercooling PC?
Our computer is very quiet, but it is not noiseless. Since the fan speed can be adjusted with the remote control or automatic setting, it may be a bit noisy when you play games because the fan will be at full speed. For safe and stable performance of your PC, the fan runs at high speed during gaming.
What is the difference between single and dual cooling systems?
Single cooling system refers that only CPU is cooled down with one pump and one radiator while dual cooling system refers that CPU and GPU are both cooled down with one or two pumps and over two radiators. Dual cooling system has a much higher cooling performance than a single cooling system, which is cheaper because of fewer cooling parts.
Why are custom watercooling PCs are more expensive than normal PCs?
Although most people tend to think only net parts cost, custom watercooling PCs are usually more expensive than normal PCs because of the expensive cooling parts and time-consuming building work. Building custom watercooling PCs is extremely sensitive work demanding very high skills and the net price of cooling parts are usually between £400 and over £2,000. We are looking forward to meeting buyers who appreciate the value of our unique design rather than parts cost.
Can I connect 2 or 3 monitors?
Yes, you can. Usually, up to four monitors can be connected to a graphics card, and more monitors can be connected using an external USB monitor connector or onboard graphic card.
Is Windows pre-installed?
Yes. Because Windows is pre-installed before assembly, the computer is ready to use as soon as it is delivered to you. Windows and all drivers will be updated to the latest version.
PURCHASE
How can I contact you before purchase?
For Amazon contact, when you click ‘Sold by: VIXIA PC’ on the right side of the product page, there is an ‘Ask a question’ button at the top right. Please select ‘Other’ in Amazon live chat to ask a question. For Ebay contact, just simply click ‘Contact seller’ link and message us. We will reply to you as soon as possible.
Do you provide a warranty?
Yes, we offer a 24-month warranty for hardware issues. Software issues are not supported because most problems are related to each game or Windows, but the software issue can be solved by reinstalling Windows or the specific game. Because the computer is very heavy, only in-person repairs are possible, so a visiting fee (£50~£150) may be charged depending on distance.
How can I know if my PC is being built after payment?
We upload photos of the building process every evening. You can enjoy how your own computer is being assembled.
Can you send me more photos before I purchase?
Yes, we can. Just simply click ‘Contact seller’ link and message us. We will reply you as soon as possible.
I am living in Scotland. Can I buy your PC?
Unfortunately, since we deliver in person, we can only deliver to England and Wales. Because Scotland is so far away, delivery costs are too high, and driving time is too long. Delivery to Northern Ireland is also not possible.
BUILDING PROCESS
How long does it take to build a custom watercooling PC?
It usually takes 5 to 7 working days. Building custom watercooling PCs is extremely time-consuming work with high skills. Moreover, it takes long to install Windows and each hardware driver as well as the necessary testing. Please kindly understand that it might be delayed by high volume of orders but we will let you know in advance.
What is the process after payment?
After order and payment is completed, we will collect all the parts and complete the pre-faulty check. If the pre-faulty check is passed, Windows and each driver will be installed and a benchmark test is performed before assembly. This period takes approximately 2 to 3 days. After that, assembly begins, and the building process photos will be are daily uploaded through ebay messages, so you can enjoy how your PC is being built. It will take a total of 5-7 days, and the delivery date and arrival time will be discussed with you when all the building processes are completed. We will notify you of the ETA upon departure on the delivery date. Upon arrival, we will carefully bring your PC to your room and even set up on your desk for you.
Can I choose pastel coolant?
We do not use pastel coolant. Because pastel coolant contains colour powders, the powders can block radiators or water blocks. The coolant we use is a non-powder coolant, so the replacement cycle is long and there is no risk of blockage.
Can I choose the coolant colour of my PC?
Yes, you can. However, you must notify us before assembly is complete. Available colours are clear, UV green, blue, red, pink, and purple.
Can I choose the fitting colour of my PC?
Yes, you can. However, you must inform us before we start assembling. Available colours are silver, gold, and red.
DELIVERY
Which shipping company do you use?
We deliver our custom watercooling PCs with our own delivery system. The delivery team will load and carry your PC safely on our specially modified van and set it up with your monitor, keyboard, mouse and speakers as well as connecting to the internet, wifi or ethernet. The estimated arriving time will be updated once the driver is on the way. Please kindly understand that the arriving time may be delayed depending on traffic conditions.
My room is on the second floor. Should I bring my PC myself?
Because your custom watercooling PC is very heavy, we do not recommend moving it yourself. When delivering, our driver will personally carry it to your room and set it up for you, so you just guide him to where your room is.
Can I set a delivery date and time?
Yes, you can. Delivery date and arriving time will be discussed before the assembly process is completed. Delivery is also possible on weekends.
What is the delivery territory?
Because we deliver PCs using our own delivery system, we can only deliver to England and Wales. Delivery is not possible in Scotland and Northern Island, so purchases are not possible.
MAINTENANCE
Can I put my PC on the wall without gap?
No. Since the hot air from the radiator comes out from the side of the PC, you must leave at least 10cm between the PC and the wall. Also, hot air comes out from the rear side, so it should be maintained at about 10cm.
Can I put my PC on the carpet floor?
No, we don't recommend it. Our product allows cold air to flow into the computer from underneath, so the carpet can block the airflow underneath. In addition, because dust from the carpet can enter the computer directly, it can cause a lot of dust to accumulate in the fan or radiator. If you must place your computer on a carpeted floor, we recommend placing a wooden panel and putting the PC on the panel.
How often should I replace the coolant?
There is no need to replace the coolant for about 3 years. Powder-based coolant needs to be replaced once every six months, but since we use non-powder coolant, replacement is not necessary for about three years.
Does leaking commonly happen?
Although many people are concerned about leakage, VIXIA PCs have an extremely low risk of leaking and we have not received many reports of leaking. Moreover, the leaking reported we have received was caused by the user's bad room environment such as too high room temperature, lack of ventilation or too much dust inside of the PCs. You do not have to worry even if there is leaking on your system because our coolant has extremely low conductivity that does not affect your system.
What would be the main cause of leaking?
The most common cause of leaking issue is a poor user environment. If your gaming room temperature is too high or there is lack of ventilation, the coolant temperature would gradually increase because the hot air in the room cannot cool down the radiators. As the coolant temperature increases, the hard tubes would be softened, and the fittings would be slowly loosen at the gap between the softened tubes and will loosen fittings where most leaking starts. For the best computer performance, keep your room temperature below 20 degrees and coolant temperature below 50 degrees. If the coolant temperature is above 50 degrees, you should open the windows and door in your room to keep the room temperature low.
What kind of maintenance should I need?
Our watercooling PCs require no special maintenance. However, regular dust removal, low room temperature management, and keeping the coolant temperature low are highly recommended for the best PC performance.
How should I keep my gaming room condition?
As with all gaming computer user rooms, we recommend keeping the room temperature below 20 degrees and opening the window to allow cold air from outside to come in and hot air to flow out quickly. You should not put your PC in an open kitchen as the oily dust from cooking will be stuck on the fans and radiator heatsinks badly causing the system to become overheated.
What should I do if there is a lot of dust inside my PC?
With our PCs, you can simply open the PC side panel and clean the inside. You can purchase a dust removal spray from Amazon or ebay, and turn off the computer, hold the fan in your hand, and remove the dust with the spray. Too much dust will cause the PC to become overheated. Remove dust from inside the fan at least once every six months.
What should I do, if coolant temperature is over 50 degrees?
We install a coolant temperature display on all our PCs. If the liquid temperature exceeds 50 degrees, close the game you are playing and keep the PC idling for 10~20 minutes while opening windows and the door in your room for better ventilation.
CAUTION
* All VIXIA’s PCs will come with 24 months warranty only for hardware issues (software issues require Windows reinstallation by users.
* If a problem occurs within 30 days after delivery, repairs will be made free of charge. After 30 days, a visit fee will be applied, depending on distance (£50 – £200).
* Once assembly is started, hardware and design changes are not possible, and returns due to change of mind are not permitted.
* Design may vary slightly depending on the model of parts ordered.
* As this is a custom-made product, returns due to change of mind are not acceptable.
* If there is a serious problem with the hardware within 30 days of delivery, only the parts affected will be replaced to new parts.
* If there is a hardware issue after 30 days, repairs will be made by the manufacturer of each part, and it may take between 2 – 4 weeks.
* If the warranty is not covered by the parts manufacturer, paid repairs will be provided (disassembly, damage, modification by users, etc.).
* If the repair takes a long time, we will provide you a replacement computer so that you can use it temporally until your PC is returned (hardware may be lower specs than your PC).
* Warranty service can be invalidated for issues in the user’s environment (too much dust, open kitchen, pets, high room temperature or lack of ventilation)